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Handling Difficult Conversations

Program Date & Time:
February 26, 2025 | 12:30pm-4:00pm
Modality:
  • In-person
Registration Fee:
$85.00
View flyer (PDF)
Additional Details
Instructional Hours:
3.50
Registration Deadline:
2/25/25 11:59 PM
Cancellation Deadline:
2/25/25 11:59 PM
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Presenter(s)
Description
Imagine this. You sign onto your computer ready for the day. You have your coffee, your favorite snack, and a full list of to-do's to tackle. You're ready to take on the day and make an impact. Suddenly, an email from a colleague pop into your inbox that disrupts not only your day, but your teammates' day. The same colleague seems to introduce new roadblocks to your teams ongoing project on a weekly basics. This colleague makes it difficult for you to do your job and to achieve your project goals. It's time to have a difficult conversation. You feel a pit in your stomach but where to start..? Sound familiar? You're not alone. When faced with difficult conversations, employees report feeling more stressed, less productive, and less connected to their work. In fact, 70 % of employees avoid having difficult conversations altogether. There's a solution. By accessing the right tools, you can have difficult conversations with co-workers like a champ, increasing your on-the-job effectives, bolstering your team cohesion, increasing your work satisfaction, and maximizing your contribution to your agency. Join us for a half-day training on how to have Difficult Conversations, learning how to make these workplace discussions as easy as 1-2-3. One-increase your conversational self-awareness. Two- use the BASICS-buffer, affirm, safety, intentional listening, call-to-action, and support-to-structure your conversations. Three- make the conversation count. Walk away with a robust communication toolkit you can use to face your next challenging conversation with confidence. Its time to replace that pit in your stomach with self-assurance and self-confidence and turn your next difficult conversation into a meaningful opportunity!
Objectives

At the completion of this activity, participants will be able to:

  • Increase awareness of their own conflict management style and Identify when to use skills that lead to productive conflict management and what discourages a positive (win-win) outcome.
  • Improve their own communication style by recognizing their verbal and non-verbal strengths, vulnerabilities and identify opportunities for improvement.
  • Understand the "BASICS", the components of structuring a successful conversation, to reach positive solutions, cohesion, and productivity.
  • Strengthen their core communication skills, taking a proactive approach to managing difficult conversations.
  • Become equipped with the skills and knowledge they need to turn a tense situation into a positive path forward.
Disclosures
Pee Dee AHEC’s conflict of interest policy requires faculty to disclose any real or apparent commercial financial affiliations related to the content of their presentations/materials. Speakers have signed a vested interest form declaring any conflict of interest in education activities.
Credits Available
  • Social Worker
    SC Board of Social Work Examiners
    Credit Statement
    This program is approved for 3.5 social work hours of continuing education by Pee Dee AHEC, a part of the South Carolina AHEC system, as defined by the South Carolina Board of Social Work Examiners.
  • Counselors/Therapist
    SC Board of Examiners for Professional Counselors
    Credit Statement
    This program is approved for 3.5 hours of continuing education by Pee Dee AHEC, a division of SC AHEC, under its accreditation by the South Carolina Board of Examiners for Licensed Professional Counselors, Marriage and Family Therapists, and Psycho-Educational Specialists.
  • All other participants
    Area Health Education Consortium
    Credit Statement
    This program provides 0.35 CEUs by Pee Dee AHEC and meets South Carolina AHEC Best Practice Standards.
Locations/Participation Options
  • Pee Dee AHEC / McLeod (Conference Room, Suite 350)
    Location:
    Florence , SC Details
    Status:
    Open
Contact(s)

If you have questions about the credits, location/video conference information, or any other details specific to this particular program, please reach out to the contact(s) below:

  • Name:
    Kimberly Morris
    Phone:
    843-777-5352
    Email:
    kimberlymorris@mcleodhealth.org
  • Name:
    Nita Jackson
    Phone:
    843-777-5343
    Email:
    bejackson@mcleodhealth.org
If you have questions related to registering or using the AHEC Learning Portal, please contact ofte@musc.edu.

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